Thursday 2019-11-21
5% of IBM Mac users called tech support vs 40% for PC users. IBM saves anywhere from $273 to $543 when its end users choose Mac over PC.
-- extremetech via high scalability

Were Macs the default, these numbers would be reversed.

Basically, Macs proxy for the expertise of the end user -- if you are smart enough to have an opinion, then you are smart enough to not spend 4 hours on the phone with technical support.