Social Intelligence by Daniel Goleman
Social Intelligence by Daniel Goleman
Good ideas buried in an "accessible" book. ;) I'll still read his EmotionalIntelligence though.
(radio) permits millions of people to listen to the same joke at the same time, and yet remain lonesome.
In intact brains, the amygdala uses this same pathway to read the emotional aspect of whatever we perceive ...
This reflexive, unconscious awareness signals that emotion by priming the same feeling (or a reactoin to it, such as fear on seeing anger) in us -- a key mechanism for "catching" a feeling from someone else.
The fact that we can trigger any emotion at all in someone else -- or they in us -- testifies to the powerful mechanism by which one person's feeling spread to another.
The Wuerzburg experiment (slight inflection differences in spoken audio affect people's attitudes measurably -- having them do trivial work, pinning something, interrupts their ability to retain the spoken message, however the emotional content remained just as effective as before) suggests, though, that our world may be filled with mood triggers that we fail to notice -- everything from the saccharine Muzak in an elevator to the sour tone in someone's voice.
When a person tells a lie in answering a question, he begins his response about two-tenths of a second later than dos a person telling the truth. That gap signifies an effort to compose the lie well and to mange the emotional and physical channels through which truth might inadvertently leak.
Thta special connection (rapport), Rosenthal has found, always entails three elements: mutual attention, shared positive feeling, and a well-coordinated nonverbal duet. As these three arise in tandem, we catalyze rapport...
Attention in itself is not enough for rapport. The next ingredient is good feeling, evoke largely through tone of voice and facial expression. Remarkably, in an experiment where managers gave people unflattering feedback while still exhibiting warm feeling towards them through their voice and expression, those receiving the critiques nevertheless felt positively about the overall interaction.
Coordination, or synchrony, is the third key ingredient for rapport in Rosenthal's formula. We coordinate most strongly via subtle non-verbal channels like the pace and timing of a conversation and our body movements. Their spontaneous, immediate responsiveness has the look of a closely choreographed dance...
Ekman (Paul) has devised a CD, called the MicroExpression Training Tool, that he claims can help most anyone vastly improve hit microdetective work...
most people average around 40-50 percent right on the first try. But after just twenty minutes or so of training, virtually everyone gets 80 to 90 percent correct.